Cancelling or Changing Your Plan

You can cancel a service or request a plan change at any time from your client area.

Cancelling a Service

1. Log in to the client area.
2. Click Services in the top navigation.
3. Find the service you want to cancel and click its Manage button.
4. Scroll down to the Actions section and click Cancel Options.
5. Choose Immediate or End of Term and confirm.

Immediate cancellations terminate the service and delete data straight away. End of term cancellations keep the service running until the current billing period expires.

What Happens to Your Data?

On cancellation, all data associated with the service — files, databases, email — is deleted. We do not retain backups after a service is cancelled. Make sure you download any files or database exports you need before requesting cancellation.

Renewing a Service Early

To renew a service before its due date, go to Services → Manage and click Renew Now in the Actions section.

Changing Your Plan (Upgrade / Downgrade)

To upgrade or downgrade a hosting or VPS plan, open a support ticket in the client area with:

• The service you want to change
• The plan you want to move to

We will confirm the price difference and process the change. Upgrades are usually applied same day. Downgrades take effect at the next renewal to avoid data loss from reduced storage allocation.

Refunds

Hosting services are non-refundable once provisioned. If you are unsure whether a product suits your needs, start with a monthly plan before committing to a longer term. See the full payment policy for details.