Account Credit

Account credit is a balance held on your TekLan account that is automatically applied to future invoices. It reduces the amount charged to your card or PayPal.

How Credit Is Applied

When an invoice is generated, the system checks your credit balance first. If you have credit, it is deducted from the invoice total before any card or PayPal payment is taken. The invoice will show a line for credit applied so you can see exactly how it was used.

If your credit balance covers the full invoice amount, no card or PayPal charge is made. If it only partially covers it, the remainder is collected from your saved payment method as normal.

How Credit Gets Added to Your Account

Credit can appear on your account in the following ways:

• Referral rewards - if TekLan runs a referral programme, credit may be added when someone signs up using your referral link
• Promotional credit - occasional promotional offers applied by our team
• Manual top-up - you can add credit to your account in advance by making a payment to your credit balance rather than a specific invoice
• Goodwill adjustments - if we apply a goodwill credit following a support issue, it will appear here

Checking Your Credit Balance

1. Log in to the client area.
2. Your credit balance is shown on the main dashboard or under Billing → Account Credit.

Adding Credit Manually

To pre-pay or top up your credit balance:

1. Go to Billing → Add Funds in the client area.
2. Enter the amount you want to add.
3. Complete payment by card or PayPal.

The credit is added immediately and will be applied to your next invoice automatically.

Credit Expiry

Credit does not expire as long as your account remains active. If you close your account, unused credit is not refunded - make sure you have used or transferred any credit before closing.